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Frequently Asked Questions
Could we get samples from your factory?
Yes, We provide samples, while the freight for express is on buyer's account. For the samples in stock, we can send to you as soon as you make the payment.
What customization services can you provide?
Painting, screen printing, hot stamping, sticker, boxes, etc. For painting, please provide Pantone code. For Logo/Box design, please provide AI or PDF formats.
How are products packed?
A. Without customization: common carton box. B. With customization: carton box plus individual slots for extra protection.
What is the lead time for orders?
Orders without customization take 5-7 days. Customized orders take 15-20 days. For quantities over 10k, the lead time needs to be consulted individually.
What are your shipping terms?
For small trial orders, we provide FEDEX, DHL, UPS, TNT, etc. For larger orders, we can arrange shipment by sea or by air according to your requirement.
How do you ensure quality control?
We perform leak tests 3 times before final packing. Please note that man-made damage cannot be changed, refunded, or made up.