What is your minimum order quantity (MOQ)?
Usually our MOQ is 5000 pcs. However, we accept lower quantities for trial orders to help you test the quality of our products and services.
Can I request samples before placing an order?
Yes, we provide existing samples. For custom designs, a sample fee is charged which is refundable once the order reaches a certain quantity. Shipping usually takes 3-5 days via FEDEX, UPS, TNT, or DHL.
How long does production take?
For the MOQ, production typically takes about 30 days. Our large production capacity ensures fast delivery even for higher volume orders.
What file formats do you need for custom designs?
We have an in-house design team. You can provide files in JPG, AI, CDR, or PDF formats. We will create a technical drawing for your final confirmation.
How do you handle color matching?
We use the Pantone Matching System. Simply provide the Pantone color code you require, and we will match it, or we can recommend popular colors based on current trends.
What are your standard payment terms?
Our normal payment term is a 30% deposit via TT after the order is signed, and the remaining 70% against the copy of the B/L. We also accept LC at sight.