1. What is the Minimum Order Quantity (MOQ)?
Usually our MOQ is 5000 pcs. However, we accept lower quantities for trial orders. We will calculate the cost based on the quantity you need.
2. Can I request samples before ordering?
Yes, we provide existing samples. For custom designs, a sample fee is charged, which is refundable once the order reaches a certain quantity. Shipping takes about 3-5 days via FEDEX, UPS, TNT, or DHL.
3. What is the lead time for samples and production?
Existing samples take 2-3 days, while custom designs take 5-7 days. For mass production, the lead time is approximately 30 days for the MOQ.
4. What file formats are needed for custom designs?
We accept JPG, AI, CDR, or PDF formats. Our in-house designers will create a technical drawing for your final confirmation.
5. How are colors matched for customization?
We use the Pantone Matching System. Simply provide us with the Pantone color code, and we will match it accordingly.
6. What are the standard payment terms?
Our normal payment term is a 30% TT deposit after the order is signed, and 70% against the copy of B/L. We also accept LC at sight.